Toqio Onboarding Template

Overview

The Toqio Onboarding Template is a low-code workflow template designed to simplify the implementation of Know Your Business (KYB) and Know Your Customer (KYC) processes into your onboarding journeys.

This template provides all the tools needed to:

Collect and submit merchant data and documents for provider verification and review
Send compliance data to third-party providers for verification
Manage review outcomes, including approvals and rejections, within your workflow
Customize the onboarding experience to align with your business needs

Use this template as a foundation to build your own onboarding applications.

Use Cases

The Toqio Onboarding Template currently supports the following business types and scenarios:

Business Entity Onboarding

Description: The company undergoes compliance review to achieve a Completed or Declined status.

📍 Key Journeys:

Director Journey – Completes both KYC (user) and KYB (company) compliance
Non-Director Journey – Completes only KYB (company) compliance
New Director Registration – Business entity invites/registers a new Director, requiring KYC completion before access

Sole Trader Onboarding

Description: The sole trader undergoes compliance review to achieve a Completed or Declined status.

📍 Key Journeys:

Director Journey – Completes KYC (user) compliance and provides Supporting documents

Resubmission Process

Description: If the compliance provider rejects a merchant, they can:

Re-upload documents
Update user and business details
Re-submit for compliance review

Customisation

The template allows for customization using Toqio’s Nigiri Design System , including:

Branding & UI – adapt colors and styling
Copy & Messaging – adjust text and user prompts
Process Flow – modify compliance steps as needed

❓ FAQs

Q: Can I modify the onboarding steps?

A: Yes! The template is fully configurable to match your specific compliance flow.

Q: Does this template support multiple compliance providers?

A: Yes! It works with Toqio’s multi-compliance status model, which supports various providers.

Q: What happens if a merchant's application is rejected?

A: The template allows merchants to update and re-submit their information if required.